Support
Need a hand with Ever After? Email reaches a human.
For questions, feedback, bug reports, or anything else:
Replies usually land within a day or two.
What I can help with
- Account issues — login problems, password resets, account deletion
- Bug reports and app crashes
- Feature requests and feedback
- Privacy and data questions
- Reporting inappropriate content or users
Delete your account
You can delete your Ever After account at any time, and you don’t need to be signed in to the app to ask. Pick whichever route is easier:
Option 1: In the app
Open Settings and choose Delete account. Confirm, and your account and its data are deleted immediately.
Option 2: By email
Email lucas@thisiseverafter.com from the email address or phone number tied to the account, and include your Ever After username. I’ll confirm it’s you and delete the account.
What gets deleted
Deletion removes your account, ratings, watchlist, reviews, follows, and messages. It is permanent and can’t be undone. Some data may remain briefly in system backups, as described in the Privacy Policy.
Common questions
How do I reset my password?
Email me the username or phone number on your account and I’ll help you get back in.
How do I delete my account?
You can do it yourself in the app or by email — see Delete your account below.
How do I report a user or inappropriate content?
Use the report option on the profile, review, or comment in question. You can also email me with the details and I’ll look into it promptly.
How do I import my movies from Letterboxd or IMDb?
Open your Profile, tap the settings gear, and choose the Letterboxd or IMDb import option. Upload your exported data file and your films are matched automatically.
Where does the movie information come from?
From The Movie Database (TMDb). Titles, cast, crew, posters, and streaming availability are provided through their API.
Is Ever After free?
Yes. Ever After is completely free to use.
For a faster answer
When you write in, it helps to include:
- Your Ever After username
- The device you’re on (phone model, iOS or Android version)
- What happened, including any error message
- A screenshot, if you have one